Shipping Information

Free Delivery on all Orders

Fast & Free delivery to most of the UK. We also ship Internationally however some charges may apply for other countries.

Free email & Text notifications

Get notifications for every step of your parcels journey via SMS and/or Email.

Pickup Shop Collection

Dont want to wait in? Simply collect your parcel from a local Store, it's free and easy.

8,000 Pick up Points

There are thousands of pick up points in the UK for collecting your parcel - so there's always one nearby.


How do I track my parcel?

Once your item has been dispatched you will automatically receive a notification of shipment, with your tracking information added on. You will automatically receive tracking details including the courier used and the tracking number within this. You will be able to see where your delivery is from the moment they are collected from our driver, up until the point the goods are delivered.

All our deliveries come with proof of delivery, so you will be able to see signature, time and date of delivery for extra security. If you want to track a parcel, click here to goto our tracking page.

delivery driver
Fast & Friendly Delivery via UPS Logistics

Delivery Times

We ship to the UK and Internationally, delivery times may vary due to unforeseen circumstance however the times below are accurate estimates as per our experiences.

UK Residents

All our orders are delivered within 3-4 Business days from the date the order was placed. Simply click on Track my Parcel to check the whereabouts of your parcel.

Non-UK Residents

All our International orders are delivered within 10-17 Business days from the date the order was placed. Simply Click on track my Parcel to the check the whereabouts of your parcel.


parcel pickup shop ups

Pick Up Shops

We want all our customers to never miss a delivery, that's why we have partnered with UPS Logistics to enable you to receive your parcel at a time and a location to suit you. Over the years we have trialed and tested all the major courier companies and have found UPS the best solution. At the click of a button you’re easily able to re-route your parcel to a pickup shop so you don’t have to wait in - even if you didn't choose collection originally. Simply take in one proof of ID and collect your goods at a local store near you.


Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service, click on Track my Parcel on the website or contact customer services and we will happily look into this for you.

FAQ

If you have any unanswered questions please do give our FAQ Section a read, it has lots of resources in to help set your mind at ease.
Easily access the FAQ by using the top navigation bar or simply by clicking here.



Got a question?

Feel free to contact us and we will do our best to answer your questions. We have an online chat facility for speedy responses as well as our contact us page which you can find by clicking below or in the top navigation bar above.

Chat by Email Online Chat
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